About

About Me

I build AI-powered systems that handle the work businesses can't afford to miss — qualifying leads, booking appointments, and managing customer intake around the clock.

Most service businesses lose a significant share of inbound inquiries to voicemail, slow follow-up, or after-hours gaps. I design systems that respond instantly, integrate with existing CRMs and scheduling tools, and hand off warm, qualified appointments to your team.

Selected Work

Instant Lead Response — HVAC & Roofing Built an AI system that responds to every inbound inquiry within 60 seconds, qualifies the homeowner's need, checks scheduling availability, and books appointments directly into the company's CRM. Eliminates missed after-hours leads and reduces the time from first contact to booked job.

Smart Intake & Enrollment — Healthcare Designed an AI-assisted intake platform that guides users through complex workflows with document scanning and real-time form completion. Replaced manual data entry with automated processing and validation, cutting enrollment friction for both patients and staff.

Platform Scale — SaaS Startup Rebuilt onboarding systems and API infrastructure for a growing SaaS company, contributing to 7x ARR growth in 18 months. Focused on reliability, developer experience, and systems that could scale without constant human intervention.

Earlier in my career, I built and exited a 21-year services company. That experience taught me that the best technology is invisible — it just works reliably while your team focuses on the actual work.

If your business is losing leads to slow response times, or your team is buried in repetitive operational tasks, let's talk: winston@winstonbrown.me.